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Updates Within Your Rep Tool Kit!

Submitted by swhite on 2024, January 24 - 20:10
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Hello Mixer Team,

As mentioned on yesterday’s Quarterly Rep call, we have updated the "America's Mixer Contact List" and the "Original Equipment Territory & Market Assignment" file that is placed within the "Rep Tool Kit" under the "Help & Support" tab.

In the Mixer Contact List, you will find all of the phone numbers, email addresses, and escalation paths for our customer facing support team for both OE and AFM.

NOW LIVE - Philadelphia Mixers Serial Number Bill of Material (BOM) Lookup Tool

Submitted by eburley on 2023, November 2 - 10:30
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We are please to rollout the Philadelphia serial number Bill of material lookup tool.

Please refer to attached memo for guidance and support.

We are excited about this new functionality and the awareness and certainty it can bring for the Philadephia brand install base.

COMING SOON!!! BSER SIZING TOOL- Sign up for training at link below

Submitted by jbarnes on 2023, June 29 - 15:52
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As part of the Mixing Solutions commitment to supporting our manufacturer's representative partners self service quoting capabilities to provide the ideal mixing solution products and proposals to our customers quickly and efficiently, we are pleased to announce the upcoming release of a new BSER sizing tool within eSales. This tool will allow users to determine the appropriate BSER mixer based on installation specific tank geometry and fluid rheology for several Oil and Gas mixing processes. 

Order Status Update- Front End Processing Status in Order Inquiry

Submitted by jbarnes on 2023, May 17 - 18:13
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We are pleased to announce the latest update to eSales to aid in proactive communication and provide additional visibility to the status of your orders. The eSales Order Inquiry area now includes a new status designation field visible on the line level detail for each order. This new field provides information on the status of the order during its front-end processing.

Transaction Reporting Manager Issue

Submitted by bduffy on 2023, February 14 - 13:54
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***Update***

The reporting manager is working using Microsoft Edge.

The reporting manager is also working with Google Chrome, however confirm browser version is Chrome 110.0.5481.100 or later

*************

We are currently experencing issus with the Transaction Reporting Manager.

the issue is being worked on,. Thank you for your Patience.

How to fix the Search functions and internet browser (page displays) issues!

Submitted by bnoce on 2022, October 19 - 12:41
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1. If you find some pages or search functions not working correctly (See a sample screenshot below) - please clear the browser cache by Ctrl + F5 keys simultaneously. 

2. If you still experience the issue - Clear the browsing data by going to Settings --> Privacy, search and services --> "Clear browser data" section --> click "Choose what to clear" --> select "All time" for the time rage and select all options and click "Clear now"

If you experience any other issues, please contact your customer service team or eSales admin team.

Thank you for the co-operation and support
 

**ISSUE RESOLVED** eSales access issue - Unable to connect to eSales - Impacted all sites!

Submitted by tprasanna on 2023, January 26 - 10:34
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The connectivity issue accessing eSales from the Portal has been resolved.

Sorry for the inconvenience and thank you for your cooperation.

We are currently experiencing connectivity issues accessing eSales sites from Portal.

IT are currently investigating and actively working to resolve.

We will update here once we have more information.

Original Equipment (OE) & Aftermarket (AM) Scope Definition

Submitted by eburley on 2022, November 2 - 08:57
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The purpose of this document is to provide guidelines for Aftermarket and Original Equipment define what defines a New Unit (Original Equipment) quotation and what defines an Aftermarket quotation.

Definitions:

MMR/MOHR App Training - What's New?

Submitted by jbouknight on 2022, August 5 - 06:43
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What new with the updated SPXFLOW MMR/MOHR app compared to the legacy PMSL application.
 

Please open unzip the attached video for more information.

I am excited to announce the rollout of the new SPXFLOW MMR/MOHR application. This update gives the following advantages over the old app: