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Service Ticketing Launch Announcement

Submitted by rrichardson on 2021, April 26 - 09:03
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As we invest in technologies to improve your customer experience, we are pleased to inform you of an exciting change within our Customer Service (CS) organization. 

Effective April 26, 2021, we will deploy a new ticket management process for customer queries using our Customer Relationship Management (CRM) system.  

What You Need to Know

Intermittent Issues - Delavan eSales Quotation Print and eMail functions

Submitted by lpasche on 2020, October 1 - 11:01
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The errors that Delavan eSales system users are getting when trying to print or email quotes has been determined to be a defect at our software vendor.  This outage occurs intermittently and our software vendor monitors the printer server and restarts it as needed. 

There is no time frame for a permanent resolution to this intermittent issue.

If you receive an error when trying to print or email a quote please contact wcbesales@spxflow.com.  We will notify our vendor of a severe service outage and request a restart of the server.

Thank you

New Direct Drive Centrifuge Launch - Separator Note SN01-21

Submitted by misternkopf on 2021, February 16 - 13:23
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New Seital Separation Direct Drive Centrifuges

SPX FLOW is proud to launch a direct drive series of disk stack centrifuges.  This enables you to offer the latest technology on some of our most popular models, differentiating our offering from many other competitors.

In a direct-drive centrifuge, the motor is mounted directly on the bowl shaft. This eliminates the need for gears, belts or other intervening mechanisms which minimizes the loss of energy in the transmission. Additionally, having fewer moving parts makes for a quieter, more space-efficient operation that requires less maintenance and reduced spares inventory.

Our direct drive centrifuges are available in a wide range of sizes including separators with milk-skimming capacities of 5-10,000 l/h (1,320-2,642 gal/h) and standardization capacities of 8-14,000 l/h (2,113-3,698 gal/h).  

 

Sales Tools:

Brochure, press release and additional technical and sales information are available on the Seital direct drive centrifuge page on the SPX FLOW website. A sales presentation is available on eSales for registered users or internally on SharePoint.

Download Separator Note SN01-21 PDF

Download Sales Presentation PDF

Launch of S10 Lightnin Fast Experience the BOLT Program - Rev 2

Submitted by misternkopf on 2021, January 14 - 16:20

Dear Valued Partners, We are pleased to announce the launch of a new S10 “Lightnin Fast – Experience the BOLT!” program which is designed to ship selected configurations of S10 mixers in 3 weeks beginning January 18th 2021. This lead time is valid for orders with 5 pcs or less.

Starting January 18th, we will quote 3 weeks delivery on configuration in the quick ship program. 3 weeks delivery does not apply to any existing order or any quote done prior to the launch date.

A flag in eSales has been added to highlight quotes which will fall under this program. A three-month trial period will take place to gather feedback and make adjustments before initiating a more comprehensive marketing campaign in the fourth quarter. Until then, we ask our representatives to not communicate this program with end users. SPX FLOW values your partnership. Please contact your commercial representative with any questions or feedback.

Download PDF of Mixer Note LNMX1-21

 

SPX FLOW Delavan Applications and Customer Service will be closed November 26th and 27th for the Holiday Weekend.

Submitted by esantiago_DO_NO... on 2020, November 25 - 09:08
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Have a Happy Thanksgiving!

Delavan Centrifugal Selection Tool - FUNCTIONALITY RESTORED

Submitted by lpasche on 2020, October 2 - 08:55
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The sizing and selection for the WCB and APV Centrifugal Pumps functionality has been restored.  Thank you for your patience.

eSales is back to normal operations

Submitted by tprasanna on 2020, September 8 - 04:12
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The ERP maintenance has been completed successfully. Therefore, eSales is back to normal operations.
If you have any issues, please contact your customer representative or sales office.
Thank you for your cooperation.

eSales order submission is now available! SAP system maintenance completed.

Submitted by bnoce on 2020, August 4 - 12:23
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SAP system updates have been completed. Therefore eSales order submission is now available as normal.

Thank you for your co-operation.

Delavan Operation - Food & Beverage Service Organizational Changes

Submitted by misternkopf on 2020, May 8 - 14:11
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SPX FLOW is pleased to announce several organizational changes within the Delavan Operation Food and Beverage Service Team.

  • Michael Long has joined SPX FLOW as a Homogenizer Field Service Technician, based out of the Delavan Wisconsin facility. Michael will be working with the production team while he completes his training and will then join the rest of the service team in the field. Michael has a strong mechanical background with broad service experience in both the military and civilian areas. Michael, along with the other Field Service Reps, will report into Lori Villarreal, who has accepted a Field Service Supervisor position.
  •  Lori Villarreal’snew Field Service Supervisor role will not only include the supervision of the US and Canada Field Service team, but she will also continue to schedule service, along with heading up the day to day service operations. Lori will report into me. We congratulate Lori on her new expanded role.
  • With Lori taking on additional service responsibilities, Tom Rosenthal has transitioned out of service and taken on a new role within the SPX FLOW SIOP Delavan Operations Team. As a member of the SIOP (Sales, Inventory, Operations and Planning) team, Tom will be focused on driving effective forecasts along with optimizing customer service levels while maintaining working capital requirements. We wish Tom the best in his new role and thank him for his contributions to the service organization.

Moving forward, please direct all standard Delavan-based service inquiries to Lori Villarreal at Lori.Villarreal@spxflow.comor 262.728.4664.

Download Service Note 2020-02

Issued by Bruce Hanke - Aftermarket Sales Mgr

 

Browser Support Changes for eSales

Submitted by lpasche on 2020, January 17 - 14:12
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Please note that due to upgrades to the eSales sites Browser Support will be affected.  Depending on the location of the instance you access the upgrades will go into effect on Jan. 24 or Jan. 25, 2020.

Below is a listing of version support (click Read more):